idcoin FAQ

idcoin requires a clear, unobstructed copy of your Indonesian national identity card (KTP — Kartu Tanda Penduduk) as the primary KYC document. In some cases, we may also request proof of your residential address (such as a utility bill or bank statement dated within the last three months) and evidence of the payment method used for your first deposit. All documents are reviewed securely within 24 hours of submission.

No. idcoin strictly enforces a one-account-per-person policy. Opening or operating multiple accounts — whether under your own name or under a different identity — is a serious breach of our Terms & Conditions. Any duplicate accounts detected will be closed immediately, all associated bonuses will be voided, and the matter may be referred to our compliance team. If you have forgotten your login details, use the account recovery option on the login page.

First, use the "Forgot Password" link on the login page — a reset link will be sent to your registered email address within a few minutes. If your account has been locked due to multiple failed login attempts, it will automatically unlock after 30 minutes. If you believe your account has been suspended or you are experiencing a technical issue, contact our 24/7 support team at [email protected] with your registered email address and we will investigate promptly.

To close your idcoin account, contact our support team at [email protected] and request permanent account closure. Before the account is closed, any remaining balance will be returned to your verified payment method — this may take up to 5 business days. Please note that if your reason for closing is related to gambling concerns rather than a general preference, we would encourage you to consider our self-exclusion option instead, which provides stronger protection and can be activated more quickly.

Yes — togel (Indonesia's traditional numbers lottery) is available on idcoin and can be funded using any supported payment method, including OVO, GoPay, DANA, and all major Indonesian bank accounts. idcoin offers multiple togel draw markets, including Singapore pools, Hong Kong pools, and Sydney pools schedules. Results are posted automatically at the official draw times, and winnings are credited to your account balance immediately after verification.

All slot games on idcoin — including slot gacor (high-payout slots) titles from Pragmatic Play, Pocket Games Soft, Microgaming, NetEnt, and other certified studios — carry independently audited RTP (Return to Player) rates, typically ranging from 94% to 97.5%. RTP figures are published in each game's information panel. idcoin does not alter the RTP settings supplied by game providers, and all outcomes are determined by certified random number generator (RNG) technology.

idcoin offers live sabung ayam (cockfighting) betting streamed in real time from licensed arenas. Wagers are placed on either Meron (the favored bird, typically placed on the left) or Wala (the underdog, on the right), with live odds updated throughout each bout. Matches run continuously throughout the day, and results are settled immediately after each fight concludes. All sabung ayam markets are accessible via the Live Games section of the platform.

Absolutely. idcoin is fully optimized for mobile browsers on both Android and iOS devices — no app download or installation is required. Simply open your preferred mobile browser, navigate to idcoin.cam, and log in as normal. The full suite of games, including live casino tables powered by Evolution Gaming, sports betting, togel, and slot titles, is accessible on mobile with the same functionality as the desktop experience. The platform is also compatible with tablet devices.

The minimum age to open and use an idcoin account is 21 years old. This is enforced through mandatory date-of-birth collection at registration and KYC document verification (KTP review) before any withdrawal is processed. Any account found to belong to a person under 21 will be closed immediately, all funds returned, and all wagers voided. If you suspect a minor has accessed your account, contact us at [email protected] immediately.

To set a deposit limit, loss limit, session time cap, or to activate a cooling-off period or full self-exclusion, contact our support team at [email protected] or via live chat. State clearly which tool you want and the parameters you prefer. Limit reductions and cooling-off requests are activated immediately. Self-exclusion is processed within 24 hours and cannot be reversed for a minimum of 6 months. All responsible gaming tools are completely free and available to every idcoin member at any time. For full details, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, stop playing immediately and reach out to our support team. You can request a cooling-off period, deposit limit, or self-exclusion at any time — our team is available 24/7, including Indonesian-speaking agents. There is no fee, no judgment, and no delay. Warning signs of problem gambling include chasing losses, borrowing money to gamble, neglecting daily responsibilities, and feeling anxious when not gambling. Our full responsible gaming resource page is available at idcoin.cam/responsible-gaming.

idcoin uses 256-bit SSL (TLS) encryption on all pages and transactions, ensuring that no personal or financial data is transmitted in plain text. We do not store full bank account numbers or e-wallet credentials on our servers beyond what is required for transaction processing. Access to your account data internally is restricted on a strict need-to-know basis. For complete details on how we collect, store, and process your information, please read our Privacy Policy.